Degraded performance

Incident Report for atSpoke

Resolved

This incident has been resolved. We experienced elevated load times due to an issue with our database service provider. We have increased our system capacity while we work with our service provider to rectify the issue. We apologize for the inconvenience.

Posted Sep 28, 2020 - 23:34 UTC

Monitoring

We have implemented a fix and most services are back up. We will keep monitoring the performance.

Posted Sep 28, 2020 - 23:11 UTC

Investigating

We are currently investigating slowness across the app

Posted Sep 28, 2020 - 22:08 UTC

This incident affected: Application (Web App, Knowledge base, Requests, Request Types) and API, Slack, Email, Integrations, Text messaging (SMS).